Confidentiality, professional secrecy and security are essential elements in our company. For these reasons in our Privacy Policy we try to explain how we treat the data.
In the Cookies Policy we try to define what computer cookies or cookies are, what they are for, what types we can find and how you can remove them from your browser.
Privacy Policy
What are personal data?
A personal data is any information about a natural person that identifies or makes it identifiable.
Examples: name, gender, date of birth, postal or email address, your bank account, your status as an employee / client of a company, consumer, a curriculum, a medical diagnosis.
Some data is more sensitive than others and in that case, specific safety rules, more restricted use and a higher level of confidentiality must be followed.
The data considered most sensitive are those of health, sexual orientation, religious beliefs, racial or ethnic origin, your political opinions, if you are affiliated with a union, your genetic data, the biometric ones that allow you to identify yourself.
What data do we process?
We treat the necessary information to give the purposes that we specify in the section.
What do we use your data for?
Se tratan los datos de clientes y/o personas interesadas en nuestros servicios, con la finalidad de satisfacer sus intereses legítimos y cumplir las obligaciones legales y contractuales.
What do we use the data for?
Personal data is treated according to the following purposes:
- Present budgets to potential customers or request them from suppliers
- Provide the services of Alice Solutions.
- Execute contractual obligations according to the relationship with Alice Solutions.
- Perform analysis, studies, promotion, information and marketing of products and services.
- Comply with legal and regulatory obligations.
In relation to cookies, they are treated to improve the browsing experience and statistical control of the website.
Sending commercial communications and service provision. In case of using electronic means (email, SMS, instant messaging services, social networks ...), the terms set forth in article 21 of the LSSICE (Law 34/2002, on Information Society Services) will be acted upon.
As a client or potential customer you have the right not to receive information and publicity. You just have to let us know as indicated in the subsequent sections.
Why do we use the data?
We will try to explain the legal bases that allow us to process your data:
The execution of the service provision requested by the interested party or client, for the purposes 1, 2, 3, 4,
The legal obligation applicable to Alice Solutions for the purpose 5.
The consent of the client or service applicant, without in any case its withdrawal conditions the execution of the provision of services for the purpose 7 in case of potential clients.
The satisfaction of the legitimate interest pursued by Alice Solutions to anticipate the needs of the client and to be able to offer products / services that best suit their needs. This applies to purposes 4 and 7 in the case of Alice Solutions customers.
Who do we transfer the data to?
The data will not be transferred to third parties except in cases where there is a legal obligation.
We indicate the categories of potential assignees and treatment managers that as responsible could require for the exercise of their activity.
Data Assignee Categories
In general, Public Administrations, Tax Agency, Courts and other competent authorities, when Alice Solutions has the obligation to facilitate them.
In general to the natural or legal persons to whom it is necessary to communicate the aforementioned data for the correct and better attention of the client or by legal obligation.
Categories of treatment managers
- Telecommunications services.
- Audit services and Alice Solutions.
- Financial services and banking services.
- Training services.
- Quality survey services.
- Postal, distribution and courier services.
- Mailing, printing and enveloping services.
- File, custody, storage and digitization services.
- Documentation removal and destruction services.
- "BackOffice" services.
- Administrative services.
- Other business support activities.
- Legal activities and claims services.
- Collection management and recovery services.
- Prevention and mutual services.
- Maintenance services.
- Computer Services.
- Technology platform services.
- Hosting services.
- Data processing services.
- Architecture and engineering services.
- "Backup" services.
- Alice Solutions IT services.
- Security and cybersecurity services.
- Other services related to information technology and information technology.
Do we make international data transfers?
As data controller, we use certain services and providers responsible for processing with whom we carry out international data transfers. These do not require an authorization from the Spanish Agency for Data Protection as they comply with current regulations and the recipients are in a territory or organization that has been declared of adequate level of protection by the European Commission.
How long do we keep the data?
We keep the data during the validity of the projects or provision of contracted service.
Once the relationship is over, the data is locked to prevent access to any type of personal data. For a legitimate interest, the contact details of the persons directly related to the contracting of the service or provision of offer as maintenance of commercial contact are maintained, unless the interested party exercises their right of deletion.
The access of the blocked data will only be made in the case for the formulation, exercise or defense of possible claims, to comply with the legal obligations provided that the current regulations allow us for the period of time that is necessary for it.
What rights can the interested party exercise?
In accordance with current regulations on personal data protection, credibly proving your identity, the interested party has the possibility of exercising the following rights, either through electronic means (in the case of emails and newsletters) or through of written communication addressed to our Privacy Officer:
Right of access to the information we have about the interested party, with specification of the purposes of the treatment we carry out and the communications we have made to third administrations and companies, either because they are authorized by law or because they are necessary for the provision of the service that we You have requested, either by giving your prior consent.
Right to rectify the data, by which we will update and update the information and data we have according to the information provided to us.
Right to data cancellation, once the legal conservation deadlines set by the applicable regulations have been met.
Right to delete the data of the interested party.
Right to object to any data processing activity, through the revocation of your authorization / consent and thereby not use them for commercial purposes, or to send you communications through email, SMS messages and newsletters.
Right to the limitation, you can request that the processing of your data be limited in certain cases.
Right to portability. If you want us to transfer your data to another natural or legal person provided by the interested party.
Right not to be subject to an automated decision in the processing of your data. In Alice Solutions, data is not processed automatically.
Our website www.alicesolutions.net may contain links to and from other websites, either from our partners, partners, associated companies, among others. If you access these pages, keep in mind that they may request personal information or information. Therefore, we advise you to access their privacy policies when you visit these websites.
How to exercise rights?
At any time, the interested party may request, by ordinary or electronic mail, the exercise of their rights, by written request and supporting documentation (ID or other document proving their identity)
The requests should be sent to our Privacy Officer by email to contacto@alicesolutions.net Ref. Data Protection.
Sometimes we may have to carry out identity checks or other necessary details in order to meet the request. We will contact you in a period not exceeding 30 days from the date of the request.
Changes to the Privacy Policy
Regulatory and / or business changes may require modifications or adaptation to current regulations, therefore, we may modify or adapt our Privacy Policy and Treatment of Personal Data.
Any changes to our Privacy Policy will be published on this website. To be well informed, we recommend that you visit it every time you browse the site.
Contact details of the supervisory authority
If you need to contact the supervisory authority in relation to any of the practices described in this Privacy Policy, the interested party may contact:
Spanish Agency for Data Protection
Jorge Juan 6
28001 Madrid
Tel. 901 100 099/912 663 51
